Buying and Delivery

DELIVERY will send the products to an address selected by the Buyer. Once the products are ready to be shipped, the Buyer will receive an email confirming that the items have been dispatched.
The costs of transport will be charged to the Buyer.
The purchase order will be available in, once the Buyer has confirmed the payment. In the "my orders" section the Buyer can see the status of the order, from the issuance of the email. This original purchase order includes delivery costs and VAT.
deRoser.comwill ask the Buyer to select a delivery address. The Buyer must specify a home, work, etc. address where the product should be delivered. will inform the customer by email of the order's output for distribution. Delivery time after the reception of the email ranges between 48 and 72 business hours.
Each delivery is considered made once the product is provided to the customer by the carrier, materialized by the control system used by the carrier. It is up to the customer to check the order at the time of delivery and then make all justified reservations and claims, including the possibility of rejecting the package, if it had been opened or if it has obvious signs of deterioration.
Reservations and claims should be directed to by email to this address.
Customers have the possibility to make all their orders at:
Each client declares with full capacity to use credit cards and that they have sufficient funds to cover all the costs resulting from the purchase of products through
By clicking on the "Pay" button during the purchase process, the client declares to fully and unreservedly accept all of these General Conditions of Sale.
The data registered by constitutes proof of the transactions made between and the members of its Private Community. will confirm your order by email.
The contractual information is presented in Spanish and will be confirmed at the latest at the time of delivery.
All taxes are included in the prices of our products, but transport costs are not included. reserves the right to modify its prices at any time, but the products will be billed on the basis of the rates in force at the time of registration of orders (subject to availability of the product), except error typographic manifest.
The products remain property of the supplier until such time as the full payment of the price has occurred. reserves the right to refuse an order for any customer with which it has a dispute.
AVAILABILITY will do everything possible to please all its customers in the demand for the products. In case of unavailability of the product after the order has been placed, the customer will be informed by email of the cancellation of the order.
As a result of this demand, the speed of the return in the customer's bank account will depend on the type of bank card and the conditions of each bank.
All products sold may be returned for 14 days from the date of delivery, in accordance with the provisions of the Spanish Retail Trade Law.
Previously, the client must indicate his intention by email. will answer by means of another email specifying the precise instructions to return the product.
The return costs will be borne by the customer.
The refund in the customer's account as a result of this return, will be made within 7 days from the receipt of the goods by
The return cannot take place in any case if the products supplied were manifestly object of use.
The products must be returned properly protected, in their original packaging, in a perfect condition (not damaged or soiled by the customer) with all accessories, instructions and documentation. They will be sent to the place specified by in the precise instructions for the return of the product sent by email.
Packages with no attached element that allows the sender to be identified (order number, name, address, ...) cannot be returned.
The expenses and risks linked to the return of the product will be borne by the sender, who must send them safely and with the necessary guarantees so that the returned merchandise arrives in perfect condition.

Custom-made products:

Custom-made products on request are manufactured expressly for each client, with the characteristics they have chosen, which is why we do not accept returns or exchanges of these products.
Except in the case of defective or incorrect products, in which case the defective or incorrect product will be replaced by one in perfect condition or the product will be returned (according to the customer's choice).
deRoser.comreserves the right to modify the general conditions of sale without prior notice, being able to change, delete or add both the content and services provided through it and the way in which they appear presented or located on their servers.
These changes must be accepted by the User each time a purchase is made effective through the website of
The members of the "Private Community of" that are not in agreement with the modifications of the general conditions, must notify it and, from the date on which the new version will come into force, they must stop using the services of In the event of any of the terms of the general conditions were illegal or unenforceable, will be null and void and applying what was agreed by the parties and failing that set out in the Spanish Civil Code.